24/7 emergency assistance

If something goes wrong on a trip, you are never on your own. Agents are online day and night.

South African emergency numbers

Police 10111 · Ambulance and fire 10177 · From a cellphone 112 · Tourism helpline 083 123 2345.

Open a support chat and mark it as an emergency. An agent can rehouse you in a nearby verified property and handle the refund.

Agents help you find the nearest clinic or hospital and can translate for you while you are being assisted.

We guide you through reporting, embassy contact and arranging transport while replacements are processed.